BPO Business in India Key facts

Around 400 companies operate in India. Cost advantage - In spite of the rising elements of cost, Indian offshore operations provide cost savings of 40-50 percent A large pool of educated, highly skilled, English speaking manpower. Approximately 2.45 lakhsemployed in the ITES-BPO sector according to 2004 estimate by NASSCOM

Indian BPO market experienced maturity and consolidation during last 2 years, a result of numerous mergers and acquisitions taking place within the sector. A number of key International players (captive players) and third party service providers constitute this industry. Captive units account for more than 65% of the off shored work to the country. Indian BPO companies have the ability to ramp up their operations very rapidly. Together with cost advantage and the quality of work, the industry is growing at a very high pace. Employement Growth in BPO 2001-02 2002-03 2003-04 ITES-BPO 106,000 171,000 245,000 Source: NASSCOM