B.P.O

BPO India - Present and Future

The BPO boom has helped developing countries like India in a major way by creating quality job opportunities in turn benefiting the Indian economy.

So what is it that makes Bpo India stand out in the crowd?

The Indian Edge

India in the recent years has shown huge developments in the areas of communication, power and software developments. India exports software to 95 different countries and stands second in the world as far as software exports are concerned. In addition India has ISO 9000, CMM quality certified software firms that have a reputation of providing quality services. India stands out of the rest in terms of better IT and technological infrastructure, low cost, skilled manpower that is readily available, friendly taxation and other laws, a stable government, a fast paced economy and quality certified software firms.

Where in India?

IT city Bangalore seems to be a hot destination for BPOs swiftly followed by similar technologically advanced cities like Chennai, Hyderabad, Mumbai, Delhi, Kolkata and Pune. All these cities in India are technologically advanced and have a good infrastructure with almost 278 quality certified BPO vendors.

Improving situations

India as a major outsourcing destination mainly handles low value added, activity related back office services such as data entry, call center, tele-calling, tele-marketing and so on; but the situation seems to be improving every day with companies moving up the value chain by entering knowledge services.

Companies such as Office Tiger and WNS Global are already moving in this direction with both companies setting up knowledge service divisions. This coupled with advancement in communication facilities and improving infrastructure is enabling India to enter into the high end services providing sector that will strengthen even further in the years to come enabling global players to outsource high end service based jobs to India.